FAQs

Cosabella applies a $7 return fee for items returned for refund. Returns for store credit and exchanges are complimentary.
Once your return request is submitted, a prepaid return shipping label will be available to print at the end of the return authorization process.
A complimentary exchange label is provided for the first exchange within an order. For any additional exchanges from the same order, the customer will be responsible for all shipping costs.

Please note: All returns or exchanges must include the original packing list. 
Return instructions are noted below.

1. Only garments in original condition with tags intact will be accepted.  
2. Returns/exchanges must be made within 30 days from the day of delivery. This period is extended to 6 weeks for purchases made between Thanksgiving and Christmas.
3. Items returned after 30 days may be eligible for exchange or store credit only.
4. Returns/exchanges are processed within 10 business days.
5. All refunds will be credited to the original form of payment, minus the $7 return fee. If a gift card is used, the credit will be issued back to the gift card. Please note that rewards, credits and promotional discounts are not included in refunds.
6. Original shipping fees are not refundable.
7. All sale item(s) are valid for exchange only, non-refundable for US orders. Merchandise discounted equal to or greater than 50% is designated Final Sale and is not eligible for return, refund, or exchange.
8. Full price panties can be exchanged or returned for store credit only. No refunds are allowed.
9. Domestic exchanges are shipped via ground free of charge, for the first exchange of every order.
10. Select promotional events may be designated as Final Sale. While items are typically identified accordingly, the absence of a Final Sale designation does not guarantee eligibility for return. Items purchased during designated Final Sale promotions are not eligible for return, refund, or exchange.
11. Discontinued styles, including garments no longer available on our website at the time of return processing, are not eligible for refund. Such items may be eligible for store credit only, issued at our discretion.
12. All sale item(s) are final sale and non-refundable for international orders. No exchanges.
13. For international orders, full price panties can only be returned for store credit. No refunds allowed.
14. Vouchers, codes, and gift cards purchased outside Cosabella.com are nonrefundable and purchases made with them are valid for exchanges only.
15. International returns fees: EU: $15 / NON-EU: $35

US Orders: You can create your own return shipping label following the steps in the link here after you submit your Return/Exchange. No return label will be provided with your order, you will need to print it out.

International Orders: You can create your own return shipping label following the steps in the link here after you submit your Return/Exchange

Cosabella applies a $7 return fee for items returned for refund. Returns for store credit and exchanges are complimentary.
Once your return request is submitted, a prepaid return shipping label will be available to print at the end of the return authorization process.
A complimentary exchange label is provided for the first exchange within an order. For any additional exchanges from the same order, the customer will be responsible for all shipping costs.

Please note: All returns or exchanges must include the original packing list. 
Return instructions are noted below.

1. Only garments in original condition with tags intact will be accepted.  
2. Returns/exchanges must be made within 30 days from the day of delivery. This period is extended to 6 weeks for purchases made between Thanksgiving and Christmas.
3. Items returned after 30 days may be eligible for exchange or store credit only.
4. Returns/exchanges are processed within 10 business days.
5. All refunds will be credited to the original form of payment, minus the $7 return fee. If a gift card is used, the credit will be issued back to the gift card. Please note that rewards, credits and promotional discounts are not included in refunds.
6. Original shipping fees are not refundable.
7. All sale item(s) are valid for exchange only, non-refundable for US orders. Merchandise discounted equal to or greater than 50% is designated Final Sale and is not eligible for return, refund, or exchange.
8. Full price panties can be returned for store credit only. No exchanges and no refunds are allowed.
9. Domestic exchanges are shipped via ground free of charge, for the first exchange of every order.
10. Select promotional events may be designated as Final Sale. While items are typically identified accordingly, the absence of a Final Sale designation does not guarantee eligibility for return. Items purchased during designated Final Sale promotions are not eligible for return, refund, or exchange.
11. Discontinued styles, including garments no longer available on our website at the time of return processing, are not eligible for refund. Such items may be eligible for store credit only, issued at our discretion.
12. All sale item(s) are final sale and non-refundable for international orders. No exchanges.
13. Vouchers, codes, and gift cards purchased outside Cosabella.com are nonrefundable and purchases made with them are valid for exchanges only.
14. International returns fees: EU: $15 / NON-EU: $35
    
    

RETURN/EXCHANGE INSTRUCTIONS (US Only)

1. Click here to Start a Return or Exchange.
2. Type in your Order # and email address (email address must be the same used to place the original order). You can also initiate a gift exchange using the link underneath.
3. Select the items(s) to be returned.
4. Original packing list must be included with return item(s).
5. If available, use the return shipping label pre-printed on the front of your invoice to send back your return via USPS. You can also print a return label from the return portal or use the provided QR code at a USPS post office.

Please re-use the same shipping package to ensure a safe return.

If you need assistance with your return/exchange, or are returning an order from outside the US, please contact us at (888) 675-0828 or email us at [email protected].

Returns/exchanges are processed within 10 business days.

All refunds will be credited to the original form of payment.

Original shipping fees are not refundable.

Domestic exchanges are shipped via ground free of charge.

Sale category item(s) are final sale and non-refundable.

Vouchers, codes, and gift cards purchased outside Cosabella.com are nonrefundable and purchases made with them are valid for exchanges only.

International Orders can only be returned. No exchanges allowed.

Sale Items are final sale. No returns or exchanges.

International returns fees: EU: $15 / NON-EU: $35. Return fee will be deducted from your refund.

Click here to login. Click on Orders to see all of your past orders. Click the Order # to see the specific items you ordered in that order. 

To Track Your Order:

1. Click here to login to your account on cosabella.com
2. Click on My Orders.
3. Click on the Order # you wish to track.

All U.S. orders are shipped within 2 business days from receipt. Orders placed after 12 p.m. EST will be processed the following business day (not including weekends and holidays). 

Orders placed after Friday 12 p.m. EST, or during the weekend, are shipped on or before the following Tuesday.

2-day and Next Day delivery only refer to business days deliveries, not including weekend and holidays. 

For customers within the continental U.S. please allow up to 5 business days after order was shipped for delivery. Expedited shipping services are available.

If an item is out of stock at the time your order is placed, we will notify you if and when the item will be available prior to shipping your order.

For our latest shipping rates please see our shipping information page.

Most orders are shipped out of our Miami Warehouse, in Florida, within 2 business days and delivered to your address within 5 business days.

Expedited orders are shipped out the same day if placed before 12 p.m. EST.

International Orders will deliver to your address within 9-25 days from shipment.

Yes, we ship worldwide from Miami!

We are shipping to: EU, Canada, Mexico, Australia, New Zealand, Japan.
Please use www.cosabella.com 

For additional information on International Shipping & Returns please visit this page

1 - What is Route Order Protection ?

Route is a premium service that offers protection for your Cosabella order. 
When you add Route Package Protection at checkout, you can easily file claims for lost, stolen, or damaged packages in case your package is lost, stolen, or damaged during transit. 
If you need to file a claim, simply visit this page, and Route will review it for approval within 
1 to 2 days from filing. Depending on the situation, you may be eligible for a reorder or refund to ensure you have a hassle-free shopping experience.

If you encounter a delivery issue with your Route protected package please ensure to alert the Route or Cosabella team within 30 days to utilize this coverage. Route does not offer coverage after 30 days of an order delivery date.

Note: If you choose to place your order without Route insurance, Cosabella is not liable for any lost, stolen, or damaged items during shipping.

You can find here Route’s terms and conditions.

2 - How much is Route Package Protection?

Route Package Protection costs just $2.15 for all orders under $100 and 3% of cart value over $100. You can easily find it in your shopping cart during the checkout process.

3 - Does Route cover international orders too?

Yes, both domestic and international orders are covered.

4 - How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route's website here. To file a claim, you will need your store order number or Route ID number and the email address that was attached to the order.

5 - When Should I File a Claim?
Marked As Delivered (Stolen)

• Route will consider a package “stolen” if the package is marked “delivered” but the customer did not receive it. A claim must be filed within 30 days of the “delivery date,” but no sooner than 5 days to account for the possibility that the package may be found on the premises or has been marked “delivered” prematurely by the carrier.
• Route will consider a package “stolen” if the customer provided the correct address at checkout, but the shipping carrier delivered it to the wrong address. A claim must be filed within 30 days of the “delivery date,” but no sooner than 5 days to account for the possibility that the neighbor may hand over the misdelivered package.  

Stuck In Transit (Lost)

• An item is considered “lost” if it is never reported as “delivered,” and if 7 days have passed since the last tracking status update for domestic shipments, and 20 days for international shipments, including Canada. A claim must be filed within 30 days of the last tracking update
• Route will consider a package “lost” if 48 hours have passed since the last estimated delivery date provided by the carrier, and no delivery or update to status has been made. A claim must be filed within 30 days of the last tracking update.
• If a single order is shipped in multiple packages and any package(s) does not arrive, Route will consider the undelivered package(s) “lost.” A claim must be filed within 30 days of the last tracking update (“delivery date”). If a single order of multiple items is shipped in one package, but only part of the order arrived & there is no evidence of tampering, Route will not consider the package “lost.” 

Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered. Manufacturing defects are not considered damages.
  
  

6 - How Does Route refunds me?
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes. 
However, the Route Premium cost will not be refunded. 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders, including shipping, taxes, and Route Shipping Protection.

7 - If I return my order, will I be refunded the amount paid for Route insurance?

No, Route Package Protection is a non-refundable add-on and cannot be removed from an order once it has been placed, even if your order is returned.

Bra sizes do not necessarily equate across brands. Some brands run large, some brands run small, some stores may fit you in your “sister size” because they do not actually have your true size in stock. 

The best way to start is to measure yourself and use those most current accurate true measurements.

See our How to Measure Guide for more information on fitting a Cosabella bra.

If you would like us to double check your measurements, please use the Chat to speak with one of our Fit Specialists.

We have 2 different size ranges, specifically and uniquely designed and sized.

If you would like our Fit Experts to check your size, call or text us your measurements at (888) 675-0828.

To find out more about our size ranges, like Curvy or Standard, please consult our Fit Guide.

You can also Shop By Size using our Find My Fit feature.

Check here for How to Measure help.

Sign up for The Cosabella Collective to get rewards points and exclusive offers!

Create an account and log in each time you order.

You can find more information here: https://cosabella.com/pages/bellissima-rewards

Click here to go to your account. At the top of the 'My Account' page, underneath your name, click 'Reset Password'.

We accept:

• Amazon Pay

• Visa

• MasterCard

• American Express

• Discover

• PayPal

• Google Pay

• Apple Pay

• Shopify Pay Installments

• Cosabella eGift Cards

To enter a discount code, click on the 'Check Out' button at the bottom of your Bag. Enter your discount code at the checkout and then click on the 'Apply' button. If your code is not accepted, double check to see that you have entered the code correctly, and that it is applicable to the items in your cart. Only one discount code may be used per order.

At Cosabella, we value the service and commitment of our Military and First Responders. First responders, nurses, military, veterans and teachers can now enjoy 25% off site-wide when verified through ID.me.

Click here for more information.

We offer a new customer discount for any new customer that signs up for our email and/or sms programs.

You can sign up for emails using the sign up form on the homepage or using the pop-up form that will show up from time-to-time. 

Alternatively you can use the VIP sign up link to sign up for both email and sms: https://www.cosabella.com/pages/vip-signup

If you would like a gift receipt included with the order instead of a regular packing list, please add it to the order comments before you complete the checkout. 

We also offer Gift Wrapping for an additional charge, and E-Gift Cards.

Properly caring for your lingerie, bras and bralettes will extend their life. Wash only in cold water, delicate cycle if you must wash in machine. 

Lingerie wash is recommended – it is less harsh on your delicate lingerie items.  

Never dry your bras or bralettes in the dryer. Dryer heat damages elastics and fabrics. 

For our Pima Cotton Bella PJs, please wash in cold water, delicate cycle and line dry. Do not dry our PJs in the dryer as this can lead to shrinkage and added wear.

Cosabella can be found at select boutiques and department stores throughout the US and Worldwide.

For a Cosabella Fit Certified Boutique in the US, check out our Store Locator: https://www.cosabella.com/pages/store-locator

Having a hard time picking a gift? Click here to order a Digital Gift Card.

Your digital Gift Card is delivered by email to your recipient with instructions on how to redeem.

Choose gift wrapping or one of our signature Cosabella Gift Boxes. 

To have your order gift wrapped: 

• Add the item or items to your cart

• Click on the link in the cart that says 'Add order notes or gift wrap' 

• Select 'Please gift wrap my order'
  

The gift wrapping fee is currently $10 but may vary depending on the time of year. Current pricing is on the site.

Gift Boxes

Gift boxes are available for purchase in 2 different sizes. 

• Standard box $8 - Standard boxes can accommodate bra and panty sets or lingerie pieces. 
  Size: 8.9 x 5.7 x 2.7 inches.
• Large box $10 - Large boxes can accommodate a PJ set or two sleepwear pieces. 
  Size: 12.8 x 9.6 x 2.7 inches.